When the house is the job

A parent dies or moves into care, and the house becomes somebody's job.

If it has become yours, this page answers how a full house is priced, who the bill goes to, and what we can and cannot say about insurance. It also covers what to tell us and the city and county figures that apply. We connect you with an independent local hauler. Your hauler will get back to you with a rough quote.

Send a photo, or just describe what's there, and we'll pass it along.

✓ House cleanouts
✓ We connect you with a local hauler
✓ Published starting prices
✓ Charlotte & Mecklenburg County

What you can ask about

Tell us what's there: furniture, appliances, mattresses, clothing, paper, boxes, food still in containers, what is in the garage and what is in the attic, or the whole property. We connect you with a local hauler. Your hauler comes inside and does the lifting.

Sofas, dressers, beds, TVs, refrigerators, washers, boxes of paper, bags of clothes, the contents of closets and spare rooms: list what you can. Say what stays, too.

You may have typed hoarder house cleanout charlotte to get here. The work behind that phrase is hauling household contents out of a house in Charlotte. The full item list and the published rate card are on the home page.

What to mention when you reach out

A few specific materials need their own path.

A hoarded house is where half-used paint cans, fuel cans, and boxed ammunition often sit. Mention them when you reach out. Leftover paint, oils, fuels, and chemicals go to the county — that drop-off is spelled out on the Mecklenburg County disposal explainer. Ammunition and explosives are not part of it; that drop-off refuses them.

Sharps and medical or biohazard waste, chemical drums, suspected asbestos, and animal or human waste are a different kind of job. Say so when you reach out, and ask a remediation company about that room.

Tell us which rooms are part of the request and which are not.

What the City counts as a violation

Charlotte publishes its own list of Health & Sanitation violations. The language is the City's. It is also the language a notice uses, which is why it is worth having in one place.

From the City of Charlotte's Code Enforcement booklet. The Health & Sanitation Ordinance applies only to properties within Charlotte city limits. The booklet's published violation list is: Tall weeds and grass · Trash and junk piles · Neglect of premise · Litter · Rollout container, bulky items and other curbside violations · Graffiti · Abandoned, junked or hazardous motor vehicles. Source: City of Charlotte, Housing & Neighborhood Services, Code Enforcement booklet, 2018-code-booklet-webversion.pdf (charlottenc.gov), the Health & Sanitation list. Checked September 2026. City of Charlotte rules, not town rules, and not Mecklenburg County facility fees.

Matthews, Mint Hill, Huntersville, and Pineville are not covered by that Charlotte list. Each town runs its own program.

What the county charges

A house full of household contents is bulky waste at the county scale, not construction debris. That matters if you are considering hauling it yourself: the county bills by the unit, and the rate below is what each one costs at the gate.

From Mecklenburg County's published residential fee schedule. At the county's full-service disposal and recycling centers, the first large bulky item is written as No Charge for “1 large bulky item; such as a sofa, or a chair, or a table or Mattress Set.” After that the sheet bills Bulky Waste: $15/unit. Source: Mecklenburg County residential fees, FY July 2026 – June 2027, Residential-Fees.pdf (mecknc.widen.net), the Group 1 No Charge line and the Group 2 “Bulky Waste: $15/unit” line. Checked September 2026. County facility pricing; not a City of Charlotte collection fee.

One sofa in a pickup is the free line. A house is the $15 column, trip after trip, loaded by the person who already has the house as a job.

We'll connect you with an independent local hauler. The figures above are county gate fees. For a hired load, see the home page rate card. These are starting prices. Your hauler confirms the final price on-site after reviewing the items, before anything is loaded.

How a full house is priced

We do not publish a flat price for a hoarder house. A number quoted sight-unseen is a guess. Send photos or describe what's there, and we'll pass it along to a local hauler.

The published starting prices are for single items, not the price of the whole house. A single item starts from $85. Several items or a cleanout are estimated as one job, not by adding up item prices. Your hauler confirms the final price on-site before anything is loaded.

Stairs above the main floor are an add-on of +$30 per flight on the published rate card.

A house that has been standing full is often more than one load, so mention the scale when you send the details. There is more on the cleanout services page. Ask your hauler what the price includes.

Who the bill goes to

Three kinds of people reach out. An adult child arranging it for a parent who is still living. An executor or an administrator clearing rooms after a death. A landlord after a tenancy. We do not decide who is responsible, and we do not read a will or a lease.

We make the referral: the details of whoever contacts us go to a local hauler. Your hauler sets the final price. Ask your hauler who the invoice goes to.

Where the City has already taken enforcement action, the booklet's process runs against the property owner, and unpaid contractor costs become a lien against the property. That is stated, with the City's own figures, in What a City letter actually does, below. A hauler's quote is not that process.

What we can and cannot say about insurance

Whether insurance pays for a hoarding cleanout is not something this page can answer. There is no public document that states what any given policy covers for hauling contents out of a full house, so nothing here guesses, and nothing here cites a policy, a statute, or a carrier.

What to ask the insurer, before anyone treats a claim as a yes:

If the insurer needs documentation of what was removed, say so when you text (704) 459-5052, and ask a local hauler what it can provide.

What a City letter actually does

If a City letter has already arrived, here's the process the booklet actually describes. The City does not print a fixed public number of days for this class — the letter itself names the time the owner is given, so the date to work to is the one on the letter in your hand. There is also a 30-day window to appeal.

From the same City of Charlotte Code Enforcement booklet. The owner is identified through Mecklenburg County real estate records and sent a letter describing the violation and what must be done. The property owner is given “a specific amount of time to correct the violation.” The booklet's fee table lists Unauthorized accumulations at $150.00 and Bulky and junk items at $150.00 (Illegal dumping $500.00). The inspector may hire a contractor to clean up the property; if the owner doesn't pay the City for contractor costs, a lien will be placed against the property. Property owners can appeal citations or property assessments for contractor costs within 30 days. Source: City of Charlotte, Housing & Neighborhood Services, Code Enforcement booklet, 2018-code-booklet-webversion.pdf (charlottenc.gov), the Health & Sanitation process and fee table. The $150.00 is also written into the controlling instrument: Charlotte City Code Sec. 10-135, Unauthorized accumulations — “A civil penalty in the amount of $150.00 may be issued to any person in violation of this section.” — enacted by Ord. No. 9151, § 1(Exh. A), 9-11-2017 (charlottenc.gov, Exhibit A p. 15), still the only ordinance stamped on that section in the codified Chapter 10. Checked September 2026. City of Charlotte only.

Other requests you can send

You can also send an estate cleanout or a full-property request.

For furniture, appliances, mattresses, attic and basement contents, yard waste or office furniture, start at the home page or the cleanout services page if the house is not the question you came in with.

Questions that come up

How a full house is priced, who the bill goes to, what we can and cannot say about insurance, and the city and county figures above.

Do you only take requests for houses that have been standing full?

No. You can send the rest of the list too: furniture, mattresses, appliances, garage and estate cleanouts, yard waste. A house that has become someone's job is one request on that list. The rate card and the item list are on the home page.

Do I have to walk through it?

Not to send a request. Send photos, or describe what's there, and we'll pass it along to a local hauler. Someone should be there when your hauler confirms the final price on-site.

What if one room needs a remediation company?

Say so when you text. Sharps, medical waste, chemical drums, suspected asbestos, and animal or human waste are a different kind of job. Ask a remediation company about that room.

Can I take the contents to a county center myself?

For one sofa, a chair, a table, or a mattress set, the county's first bulky item is No Charge. After that the residential schedule bills bulky waste at $15 per unit. Those figures are on the county's residential fee sheet, checked September 2026.

A letter arrived from the City. What does it actually say?

The City of Charlotte identifies the owner through Mecklenburg County real estate records and sends a letter describing the violation and what must be done. The booklet says the owner is given a specific amount of time — it does not print a fixed public number of days for this class. The fee table lists unauthorized accumulations and bulky and junk items at $150.00. Owners may appeal a citation or a contractor-cost assessment within 30 days.

How much does a hoarder cleanout cost?

There is no flat price. A single item starts from $85. Several items or a cleanout are estimated as one job, not by adding up item prices. A hoarder cleanout is often more than one load, so mention the scale when you send the details. Your hauler confirms the final price on-site before anything is loaded.

Is there an average cost to clean a hoarder house?

No average is published here. A sight-unseen average would be a guess. A house is often more than one load.

How much would it cost to clean out one hoarder's house?

It is the number your hauler gives you, confirmed on-site before anything is loaded. It is not a single-item price copied onto the whole house. A full house is often more than one load.

Who pays for a hoarding cleanout?

We pass along the details of whoever contacts us: an adult child, an executor or administrator, or a landlord. Ask your hauler who the invoice goes to. We do not decide who is responsible, and we do not read a will or a lease. If a City letter is already in the picture, who that process runs against is covered on this page under What a City letter actually does.

Will insurance pay for a hoarding cleanout?

This page does not know, and it does not guess. No public document here states what a policy covers for this. Ask the insurer whether a volume cleanout is covered at all, whether any payment is for the building, the contents, or the hauling, and what documentation they want before the load leaves. If they need photos or a list, say so before the job.

Text a photo, or just describe what's there.

A photo and a sentence is enough to send. We pass it along to a local hauler. Your hauler will get back to you with a rough quote.

Text a photo for a quote Call (704) 459-5052 Online quote form